Check the 14-day window
Submit a return claim within 14 days of the date your order shipped.
RETURNS & REFUNDS
Thoughtfully resolved.
Questions about your purchase? Here is our guide to returns, refunds and getting the help you need.
EXPLORE OUR RETURNS GUIDEA THOUGHTFUL APPROACH
Shop with confidence.
We're here to help.
We want every ZUHD order to be a meaningful experience. If something isn't quite right, find the information you need and let our team guide you through the next steps.
01 / TIMEFRAME14 days.
Submit a return claim within 14 days of your order’s ship date.
02 / CONDITIONUnworn.
Returns are accepted only when items are in good, unworn condition.
03 / ALTERATIONSUnaltered.
Items that have been altered or adjusted are not accepted.
THE RETURN JOURNEY
Simple steps.
Clear guidance.
The following guidance summarises the return-claim conditions in our policy.
Review item condition
Returned items must be good, unworn and not altered or adjusted.
Contact ZUHD
Get in touch about your return claim or concerns with a custom kandura.
ZUHD · CONSIDERED IN EVERY DETAIL
CARE BEYOND THE ORDER
A little care
goes a long way.
Every piece in our collection is selected with purpose. If you have a concern about an order, we're here to listen and help you understand your options.
READ THE COMPLETE POLICYTHE DETAILS, MADE CLEAR
Our returns
& refund policy.
Return and remake conditions taken from the ZUHD Shipping & Returns document, including its custom-kandura and UAE-specific provisions.
POLICY / ZUHD STOREOFFICIAL POLICY01 / RETURNS & REFUNDS
Returns
It’s our aim to make ordering a custom kandura online completely risk-free. If you get the wrong kandura then we would be happy to assist in any way possible but this is highly unlikely as we try our best make as per order using state of the art machines and unique craftsmanship.
Zuhd reserves the right to deny remake requests in circumstances where alterations can be completed. Items cannot be remade based on customization changes. Individuals are responsible for return shipping costs of remade items.
Due to limited fabric supply, some items may be unavailable to be remade and you may be asked to select an alternative fabric, of equal or lesser value, for your remake order.
Return Policy
To be considered eligible for return, you will need to submit a return claim within 14 days of your order's ship date.
Zuhd will only accept returned items that are in good and unworn condition. We have the right to deny the refund of items that we believe have been previously worn or damaged.
Zuhd will not accept items that have been altered or adjusted in any way.
Any items returned to Zuhd that do not meet the aforementioned requirements will be sent back to you without refund or may not be sent back if they are outside the UAE.
You must return all items purchased as part of a promotion to receive a full refund. Any items you keep will be charged at full market value.
QUESTIONS ABOUT YOUR ORDER?SPEAK TO OUR TEAM ↗
GOOD TO KNOW
Before you
get in touch.
A few useful pointers to make your enquiry easier.
01When must I make a return claim?
To be considered eligible for return, submit your claim within 14 days of your order's ship date.
02What condition must an item be in?
Items must be in good, unworn condition and must not have been altered or adjusted in any way.
03Can a custom kandura be remade?
Zuhd may deny remake requests where alterations can be completed. Remakes cannot be requested for customization changes. Return shipping costs for remade items are the individual's responsibility. Fabric availability may require selecting an alternative of equal or lesser value.
04What if I purchased items on promotion?
All items purchased as part of a promotion must be returned for a full refund. Any items kept will be charged at full market value.
WE'RE HERE TO HELP
Let's make
things right.
If you have a question about an item, return or refund, the ZUHD team is here to guide you.