TERMS & CONDITIONS
Everything you need to know about shopping with ZUHD, explained clearly and thoughtfully.
READ OUR TERMSTRANSPARENCY IN EVERY DETAIL
We believe confidence comes from knowing exactly where you stand. Explore the terms that guide every ZUHD order and visit to our online store.
01 / SHOPPING WITH ZUHD
Everything to know before you place an order, from product details to payment.
These Terms & Conditions explain how purchases and use of the ZUHD online store work. In these terms, “ZUHD”, “we”, “us” and “our” refer to the operator of this store, and “you” means the customer or website visitor.
By placing an order, you agree to these terms as they apply to that order. Your rights under applicable consumer law remain protected, even where these terms say otherwise.
You agree to provide accurate and current information when placing an order. If you are under 18, please obtain permission from a parent or legal guardian before purchasing.
We may contact you to confirm details needed to process an order, prevent misuse or arrange delivery.
We aim to present our garments, accessories, colours, measurements and product details as clearly as possible. The appearance of colours may vary slightly between screens, lighting and individual items.
Please review product descriptions and sizing information before checkout. If a product materially differs from its description or has a problem, your rights under applicable law are not affected.
Prices and available payment methods are displayed at checkout. Shipping charges and any applicable taxes or fees that we collect will be shown before you confirm your order. The final amount payable is the amount displayed at checkout.
Prices and promotions may change before an order is placed. If a genuine pricing or availability error affects an order, we will contact you about the available options and refund any payment for items that cannot be supplied.
After you place an order, you may receive an order confirmation and further updates by email. Products are subject to availability, and an order may need to be adjusted or cancelled if an item cannot be supplied or if there is a legitimate payment or fraud concern.
If we cannot fulfil an item for which you have already paid, we will arrange a refund for that item in accordance with applicable law.
02 / ORDERS & DELIVERY
What happens after checkout, including processing and international delivery.
As explained on our Delivery page, we generally process orders every day except Fridays, Eid and the following day. We try to process orders on the same day where possible; otherwise, the next working day.
To prepare orders promptly, we are generally unable to cancel or change an order once it has been placed. Please check your items and delivery address carefully before completing checkout. This does not limit any cancellation, refund or other remedy required by law.
Available shipping and collection options, charges and delivery estimates are set out on our Delivery page and, where applicable, at checkout. Estimated delivery times are not guarantees. Delays may occur due to carrier operations, public holidays, customs processing or circumstances outside our reasonable control.
If your parcel is delayed, damaged or missing, please contact us so we can assist. Any rights you have under consumer law continue to apply.
For international orders, shipping availability and cost depend on the destination and order. The Delivery page explains our international shipping zones and the currencies used for shipping prices.
Customs duties, import taxes and local handling charges may be charged by the destination country and may be your responsibility unless expressly included in your checkout total. Please check local import rules before ordering.
SHOP WITH CONFIDENCE
Thoughtful products. Clear information. A team you can reach when you need us.
03 / CUSTOMER RIGHTS
What to do when something is not right, and the protections available to you.
Our Refund Policy explains the practical steps for requesting returns or refunds. It operates alongside, and does not replace, rights that cannot be excluded under the Australian Consumer Law or other applicable legislation.
If goods have a major problem, you may be entitled to choose a refund or replacement. For other problems, a repair, replacement or another legally required remedy may apply. We will not apply change-of-mind conditions to restrict remedies that the law requires.
If an item arrives damaged, appears faulty, is missing or is not what you ordered, please contact our team with your order number and a description of the problem. Photos can help us understand the issue, but we will not require anything that improperly restricts your statutory rights.
We will assess the circumstances and work with you on an appropriate remedy. The remedy depends on the issue and the consumer laws that apply.
Discounts, codes and promotional offers may be subject to their advertised dates, qualifying products, minimum spend and other stated conditions. Unless an offer says otherwise, discounts cannot be combined.
Nothing in any promotion restricts your statutory rights if a product is faulty or does not meet applicable consumer guarantees.
04 / WEBSITE & LEGAL
Using the website, protecting information and other important terms.
If you create a customer account, please keep your sign-in details secure and update your information when it changes. Let us know if you suspect unauthorised access.
Please do not use the site for fraudulent orders, interference with its security, unlawful activity or conduct that disrupts other customers' use of the store.
Unless indicated otherwise, the ZUHD name, branding, product imagery, written content and website design belong to us or are used with permission from their owners.
You may view and use the site for personal shopping. Please do not reproduce, distribute or commercially exploit the store's content without the relevant owner's permission, except where law permits.
Our website may link to services operated by others, including payment providers, delivery partners and external websites. Their own terms and privacy notices may apply when you use those services.
We are responsible for the obligations we owe you under applicable law, even where third-party providers assist with fulfilling an order.
Our Privacy Policy explains how personal information is collected, used and handled in connection with the store. We may use the contact information you provide to send order confirmations, shipping updates, service messages and other communications as permitted by law.
Please see our Privacy Policy for further details, including any choices available to you.
Nothing in these terms excludes, restricts or modifies consumer guarantees, remedies or other rights that cannot lawfully be excluded. To the extent permitted by law, each party is responsible for losses arising from its breach of these terms or its legal duties, subject to the rules that apply to the particular claim.
These terms are interpreted under the laws applicable in Victoria, Australia, without removing mandatory rights that may apply to consumers in other locations.
We may update these terms from time to time and publish the updated version on this page. The terms applicable to an order are generally those in effect when it is placed, subject to applicable law and any agreement made with you.
Questions about a purchase, these terms or a problem with your order? Please contact the ZUHD team through our Contact page.
EXPLORE OUR STORE POLICIES
These pages work alongside our terms and explain specific parts of your shopping experience.
A LITTLE EXTRA CLARITY
Quick answers to a few important questions about shopping with us.
We generally cannot cancel or modify an order after it is placed. Please contact us promptly if you need help. Your legal rights are not affected.
Contact our team with your order number and a description of the issue. We will work with you on the remedy required under applicable consumer law.
Our Delivery and Refund Policy pages explain shipping options, delivery expectations and returns. You can find links to both above.
WE'RE HERE TO HELP
If anything about our terms, policies or your order is unclear, our team would be happy to help.
